Refund policy
Bay Equipment Co.
bayequip.com
Effective Date: September 5, 2026
This policy covers returns and refunds on equipment, parts, tools, accessories, and materials purchased from Bay Equipment Company, doing business as Bay Equipment Co. ("Bay Equipment," "we," "us," or "our"). It expands on Section 5 of our Warranty Policy. Rentals are not sales and are governed by your Rental Agreement.
1. Start With a Call
Contact us within 30 days of the invoice date at (757) 249-1111 or info@bayequip.com with your invoice number and the reason for the return. We will confirm the item is eligible and give you a return authorization. Returns that arrive without one will be refused.
Authorized returns may be brought to any Bay Equipment branch or shipped to us at the address below. You are responsible for return shipping and for insuring the shipment, unless the return is because of our error.
2. What Can Be Returned
We accept returns of stock parts, accessories, hand tools, unopened consumables, unused diamond blades and bits, and equipment that has never been fueled, oiled, or put into service, provided the item is:
- In new, resalable condition, with no signs of use, installation, or mounting;
- In its original packaging, with all accessories, manuals, and documentation; and
- Accompanied by the invoice or proof of purchase.
3. Restocking Fee and Shipping Charges
Returns are subject to a 20% restocking fee. The fee is waived when the item is defective, arrived damaged, or is not what you ordered.
Original shipping, delivery, and handling charges are not refunded.
Prefer a store credit? Choose a credit toward a future purchase instead of a refund and we will waive the restocking fee.
4. What Cannot Be Returned
- Engine-driven equipment once it has been fueled or oiled. Gasoline, diesel, and propane equipment that has had fuel or oil added, or has been run, cannot be returned. If it is not working, it is handled as a warranty claim; see our Warranty Policy.
- Diamond blades, core bits, grinding tools, and abrasives once used or mounted. Worn tooling receives no credit.
- Opened or partially used chemicals and materials, including sealers, curing compounds, epoxies, coatings, grouts, patching and repair products, and admixtures.
- Solvent-based and hazardous-material products. These are final sale; they cannot be shipped back by a customer and cannot be restocked.
- Products with a shelf life that have been opened, improperly stored, or are within 60 days of their expiration date.
- Electrical and electronic components once installed, and rubber parts, gaskets, and seals once removed from their packaging.
- Special-order and non-stock items, and anything cut, mixed, tinted, or configured to your specification.
- Used, previously rented, reconditioned, clearance, and "as is" items.
- Items returned more than 30 days after the invoice date, or without a return authorization.
5. Damaged or Incorrect Shipments
Inspect your order when it arrives. If anything is damaged, missing, or not what you ordered, contact us within 2 business days of delivery with photos of the item and the packaging. Keep the packaging until we tell you otherwise. We will replace the item or refund it in full, including shipping, and we will handle any claim with the carrier.
Dented containers of liquid products are replaced only if they are leaking.
6. Defective Items
If an item proves defective within 30 days of the invoice date, contact us and we will arrange an exchange or warranty service with no restocking fee. After 30 days, defects are handled under the manufacturer's warranty as described in our Warranty Policy.
7. Refunds
We inspect every return when it arrives. Approved refunds are issued within 10 business days of receipt to the original payment method, or as a credit to your house account if the purchase was billed to one. Your bank or card issuer may take additional time to post the refund.
8. Exchanges
The fastest way to get the right item is to return the one you have under this policy and place a new order for the replacement. For a wrong-item or damaged-item exchange, see Section 5; we ship the replacement at our cost.
9. Contact and Return Address
Bay Equipment Company d/b/a Bay Equipment Co.
12093 Waterman Drive
Newport News, Virginia 23602
Telephone: (757) 249-1111
Email: info@bayequip.com